TERMS AND CONDITIONS

Effective date: 09/24/2025

Service area: Butler County, Ohio, and the surrounding fifty (50) mile radius

Contact: 513-273-7824 · info@petdoodyscoop.com · www.petdoodyscoop.com

1. Overview / Agreement to Terms

These Terms & Conditions (“Terms”) form a legally binding agreement between you (“Client,” “you,” or “your”) and PetDoodyScoop (“Company,” “we,” “us,” or “our”) governing your purchase and use of our pet waste removal and cat-litter services (the “Services”). By scheduling, authorizing, paying for, or otherwise using the Services you agree to these Terms.

2. Services Provided

We provide the following services as elected by the Client and described in the Service Order (online or paper):

Routine outdoor pet waste removal (dog feces pickup) from designated areas.
Cat-litter scooping and replacement, performed either contactlessly (boxes left outside by Client) or inside the home when Client is present.
One-time cleanups, deep cleanings, deodorizing add-ons, and scheduled recurring service (weekly, biweekly, monthly, etc.).
Geese waste removal from lawns, driveways, sidewalks, patios, docks, and other Client-designated areas

Service frequencies, locations, and any special instructions must be provided at the time of booking. We will perform Services at the property address listed in the Service Order.

3. Service Access & Client Responsibilities

To allow safe and complete service, the Client must:

a. Provide safe access to the service area (gate codes or secured access instructions) before the scheduled service time. For cat-litter services, if boxes are inside the home, the Client must be present during the visit. Clients may alternatively leave litter boxes outside (porch, driveway, or other accessible area) for contactless service.

b. Keep pets restrained or secured during Service to protect our workers and equipment.

c. Remove personal property, garden produce, valuables, or hazards from work areas prior to Service. We are not responsible for damage to items left in service areas.

d. Notify us of any known infectious disease concerns or biohazards on the property (e.g., loose medical waste, animal carcasses, large amounts of vomit/blood). Such wastes are excluded (see Section 6).

e. If access is unavailable at scheduled arrival, the technician will leave and a $15 missed-service fee will apply. The first missed access is rescheduled at no charge as a courtesy.

4. Scheduling, Fees & Payment

a. Our Service Order or invoice sets forth the fees for Services. Fees are based on service type, frequency, number of animals/units, and additional services. All fees are due as stated on the invoice.

b. We accept credit and debit cards only. Recurring services require a valid payment method on file.

c. For recurring service cancellations or rescheduling, please notify us at least 24 hours in advance. Same-day cancellations or missed appointments may incur a cancellation fee equal to 10% of the scheduled service amount.

d. We reserve the right to change pricing with notice. Prices posted at the time of booking apply to that booking.

5. Refunds & Cancellation Rights

a. Refunds: Refunds or pro-rated credits are considered case-by-case and will be issued only where service could not be provided as contracted.

b. Cooling-off / cancellation rights: Ohio law provides particular cancellation rights in limited contexts (for example, certain door-to-door sales and home solicitation transactions). If any statutory cooling-off right applies to your transaction, we will honor it and provide required cancellation forms and information. See Ohio Attorney General guidance for details.

6. Excluded & Regulated Wastes

We will NOT collect or handle:

Human bodily waste, medical sharps (needles), medical bandages/soiled materials, or any materials that may be regulated as infectious medical waste.
Animal carcasses, hazardous chemicals, or unknown liquids/soils.
Exceptionally large accumulations that may require special handling or municipal/private hauler permits.
- Note on geese waste: While geese droppings are considered solid waste similar to other animal feces, they can accumulate in large volumes and may present elevated health risks due to bacteria and parasites. Clients are responsible for disclosing high-volume accumulations at booking so we can determine whether special handling, disposal arrangements, or additional fees are required.

7. Disposal Practices & Compliance

We dispose of collected pet waste in accordance with applicable Ohio and local regulations. When applicable, we will use permitted waste facilities or licensed haulers. Some municipalities require licensing or registration for private waste haulers; where required, we will maintain any required local permits for the routes and vehicles we operate. Clients accept that disposal practices will comply with Ohio EPA rules and local requirements.

8. Health & Safety / Infectious Waste

We follow standard health and safety protocols for handling animal waste. We sanitize our equipment between every property visit. If we reasonably suspect the presence of infectious materials or regulated infectious waste (e.g., suspected medical sharps, blood-soaked materials), we will refuse to handle such materials and will notify the Client of remediation options.

9. Warranties & Disclaimers

a. We warrant that Services will be provided in a professional and workmanlike manner consistent with industry practice.

b. EXCEPT AS EXPRESSLY PROVIDED HEREIN, THE SERVICES ARE PROVIDED “AS IS” AND WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, TO THE MAXIMUM EXTENT PERMITTED BY OHIO LAW.

10. Limitation of Liability

To the fullest extent permitted by law, our total liability for claims arising from or related to these Terms or the Services is limited to the amount actually paid by the Client for the specific service giving rise to the claim during the 12 months preceding the claim. We shall not be liable for indirect, incidental, consequential, punitive, or special damages. This limitation will not apply to damages resulting from gross negligence or willful misconduct as defined under Ohio law.

11. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its owners, employees, contractors, and agents from any claims, liabilities, losses, damages, and expenses (including reasonable attorneys’ fees) arising from your breach of these Terms, negligence, or failure to disclose relevant hazards.

12. Insurance & Licensing

We maintain commercial general liability insurance and any other insurance required by law for our operations. Where local, municipal, or state law requires special permits or private-hauler licenses for waste removal, we will maintain applicable permits for the services we advertise and provide. Clients should verify any special licensing needs for their locality.

13. Property Damage Claims

Report property damage within 2 days of the service date by contacting us at 513-273-7824 or info@petdoodyscoop.com. We will investigate and, at our option, repair or compensate for verified damage. We are not responsible for pre-existing conditions, property left in service areas, or damage caused by Client negligence.

14. Cancellation, Termination & Suspension

We may suspend or terminate Services immediately if: (a) access is unsafe; (b) Client fails to pay fees when due; (c) Client repeatedly breaches these Terms; or (d) circumstances beyond our control prevent us from performing (weather, government action, local ordinances). Clients may cancel recurring services with 24 hours’ notice.

15. Force Majeure

We are not liable for failure or delay to perform due to causes beyond our reasonable control (e.g., severe weather, natural disaster, acts of government, pandemics, supply chain disruption).

16. Privacy & Personal Data

We collect personal information necessary to provide Services, bill clients, and communicate scheduling information. Our privacy practices are described in a separate Privacy Policy. By using our Services you consent to our collection and processing of personal information as described in that policy.

17. Dispute Resolution; Governing Law; Venue

a. Governing Law: These Terms are governed by and construed in accordance with the laws of the State of Ohio, without regard to conflict-of-law rules.

b. Venue: Any legal action related to these Terms must be brought exclusively in the state or federal courts located in Butler County, Ohio.

Arbitration Agreement

Any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved by binding arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules in effect at the time of the dispute. The arbitration shall take place in Butler County, Ohio, and judgment on the award may be entered in any court of competent jurisdiction.

The parties agree that either party may bring an individual claim in Ohio small claims court instead of arbitration if the claim is within that court’s jurisdictional limits.

Both parties waive the right to a jury trial or to participate in a class action for disputes covered by this arbitration agreement. Arbitration will be conducted on an individual basis only; consolidated, collective, or class claims are not permitted.

18. Changes to Terms

We may update these Terms from time to time. Updated Terms will be posted on our website with a revised Effective Date. Continued use of Services after changes constitutes acceptance of the revised Terms.

19. Notices

All notices should be sent to: 513-273-7824 or info@petdoodyscoop.com. Notice to the Client will be sent to contact details provided at booking.

20. Severability

If any provision of these Terms is held invalid or unenforceable by a court of competent jurisdiction, the remainder of these Terms will remain enforceable to the fullest extent permitted by law.

21. Entire Agreement

These Terms, the Service Order, and our Privacy Policy constitute the entire agreement between the parties relating to Services and supersede prior or contemporaneous communications, representations, or agreements.