PRIVACY POLICY

Effective Date: 09/24/2025

Location: Oxford, Butler County, Ohio, USA

At Pet Doody Scoop (hereafter referred to as “Company,” “we,” “our,” or “us”), protecting your privacy and safeguarding your personal information is a priority. This Privacy Policy describes how we collect, use, disclose, and secure information across our services. It applies to all services we provide, whether through our website, mobile communications, or in-person pet waste and cat litter cleanup.

1. Information We Collect

We may collect the following categories of information:

Personal Identification Information: Name, mailing/billing address, phone number, email address.
Service Information: Property access details (yard size, gate codes, litter box location), pet details (number, type, breed), scheduling preferences.
Financial Information: Payment details (billing address, partial card information), processed securely through PCI-compliant third-party providers.
Communications: Emails, SMS/texts, call records, customer service requests.
Website/Technical Data (if applicable): IP address, browser type, operating system, cookie data, analytics, usage logs.
Employment/Contractor Information (if applicable): For job applicants or staff, we may collect resumes, references, tax/ID information.
Sensitive Information: We do not request or require Social Security numbers, driver’s license numbers, or government ID, unless legally necessary (e.g., employment).

We do not knowingly collect information from children under 13 in compliance with the Children’s Online Privacy Protection Act (COPPA).

2. How We Use Information

We process personal information for:

Delivering, scheduling, and improving services.
Processing payments and issuing invoices.
Communicating service reminders, updates, and promotions (with opt-out option).
Training staff and maintaining quality control.
Complying with tax, legal, and regulatory obligations.
Analyzing usage trends to improve customer experience.
Hiring, employment, and contractor management (if applicable).

We process personal data only where we have a legal basis, including:

Contractual necessity (to perform services you requested).
Legal obligations (tax, regulatory, or waste disposal compliance).
Legitimate business interests (service improvement, fraud prevention).
Consent (for marketing communications).

3. How We Share Information

We do not sell personal information. We may disclose data to:

Service Providers: Payment processors, scheduling software, IT support, email/SMS providers.
Employees & Contractors: Only those with a “need to know,” bound by confidentiality agreements.
Legal Authorities: Courts, law enforcement, or regulators, as required by law.
Business Transfers: In the event of a merger, acquisition, or sale of assets.
Professional Advisors: Accountants, lawyers, and insurers for business operations.

4. Data Transfers

If we use cloud hosting or third-party providers outside Ohio or outside the United States, we ensure reasonable safeguards (such as encryption, access controls, or contractual agreements) to protect your information in line with FTC guidance and industry standards.

5. Data Retention

We retain information only as long as necessary:

Service and billing records: minimum 7 years (for IRS/tax compliance).
Payment data: retained only for transaction resolution.
Marketing data: until you opt out.
Employment/contractor records: per Ohio employment law and federal guidelines.

6. Data Security

We maintain administrative, technical, and physical safeguards, including:

Encryption of data at rest and in transit (where applicable).
Role-based access controls for employees and contractors.
Regular password and authentication policies.
Secure, PCI-compliant payment processing.
Staff training on confidentiality and data handling.

7. Your Privacy Rights

Depending on your state, you may have the following rights:

Access & Correction: Request access to or correction of your personal data.
Deletion: Request deletion of personal data, subject to legal and contractual obligations.
Opt-Out: Opt out of marketing communications at any time.
Data Portability (CCPA/CPRA): If applicable, request a copy of your data in portable format.
Limit Use of Sensitive Data: Where collected, restrict how it’s used.

Requests can be submitted by:

📧 info@petdoodyscoop.com

📞 513-273-7824

We will verify requests to ensure the security of your account.

8. Cookies & Tracking

If you use our website:

We may use cookies and tracking technologies to enhance user experience, personalize services, and analyze traffic.
Third-party analytics (e.g., Google Analytics) may be used.
You may disable cookies in your browser settings, though some features may not function properly.

9. Data Breach Policy (Ohio Compliance)

If a data breach occurs that compromises your personal information:

We will notify affected Ohio residents within 45 days in compliance with Ohio Revised Code §1349.19.
The notice will include what data was affected and steps we are taking to secure it.

10. Children’s Privacy

We do not knowingly market to or collect personal information from children under 13. If we become aware of such data, we will delete it immediately.

11. Third-Party Links

Our website or materials may contain links to third-party websites. We are not responsible for their content or privacy practices. Please review their policies before providing information.

12. Dispute Resolution

Any disputes regarding this Privacy Policy shall be governed by the laws of the State of Ohio. Disputes may be resolved through negotiation, mediation, or in the courts of Butler County, Ohio.

13. Policy Updates

We may update this Privacy Policy periodically. The “Effective Date” at the top reflects the latest version. Continued use of our services after updates constitutes acceptance of the revised policy.

14. Contact Us

For questions, requests, or complaints about this Privacy Policy, please contact:

Pet Doody Scoop

📧 info@petdoodyscoop.com

📞 513-273-7824