Question 1

What does your service include?

Accepted Answer

We offer professional dog poop pick-up from residential yards and common areas. We scoop all visible pet waste, double-bag it, and either place it in your trash bin or dispose of it off-site, depending on your preference.

We also clean cat litter boxes, deodorize yards, clean geese droppings, and provide pet waste pickup for commercial spaces like apartment complexes, parks, and office buildings.

Question 2

What kinds of pet waste do you clean up?

Accepted Answer

We currently handle dog poop, cat waste, geese droppings, and general pet waste in shared outdoor areas. If you’ve got a special situation, reach out—we’re flexible and happy to talk it through.

Question 3

Do you clean cat litter boxes too?

Accepted Answer

Yes, we do! In addition to removing used litter, we also clean and sanitize your cat's litter box as part of our service. We make sure it's fresh, odor-free, and ready for a clean refill, so you and your cat can enjoy a healthier, happier home.

Question 4

What days do you offer clean-up service?

Accepted Answer

We currently service most residential yards on Mondays, Tuesdays and Wednesdays. If you're on the schedule, you'll get a heads-up 24 hours before your visit, a reminder the morning of, and a notification when we're about 30 minutes away with a 1-hour arrival window.

Commercial services may be scheduled on additional days depending on your location and service frequency.

Question 5

What time will you come?

Accepted Answer

Arrival time can vary based on our route, but most visits happen between 9 AM and 5 PM. We’ll text or email you the morning of your visit with an ETA so you’re not left wondering.

Question 6

Do I need to be home during the visit?

Accepted Answer

For yard poop-scoop visits: no need to be home at all. As long as your gate is unlocked or we have your access code, we'll take care of everything and notify you when done. For cat litter visits: you can leave your boxes outside and we'll clean them contactlessly, or be home and we'll come inside. We confirm your preference before every visit.

Question 7

How do you access my yard if I’m not home?

Accepted Answer

We just need to know how to get in, whether that’s through an unlocked gate, a code for a lock, or another arrangement. You can share access instructions when signing up, and we’ll follow them carefully. If we can’t get in, we’ll let you know right away and try to reschedule.

Please note! Your information is restricted and only shared with the team member managing your home.

Question 8

What kind of photo do you take after the service?

Accepted Answer

Just a quick photo of the locked gate, secured area, and/or work done, not your home or property. It’s strictly for recordkeeping and your peace of mind. We take privacy seriously and never share your photos publicly.

Question 9

How do you make sure the yard is secure when you leave?

Accepted Answer

Your pet’s safety is a top priority. After cleanup, we do a quick walk-through and secure all gates. We also take a photo of the closed gate and leave a tag on the door or gate to show we were there.

Question 10

Can my pets be outside when you come?

Accepted Answer

If your pets are friendly and used to visitors, that’s okay. But to be extra safe, we recommend bringing them inside or securing them in another part of the yard during your scheduled service time. Let us know your pet's temperament and we’ll work with you.

Question 11

How do I know you came by?

Accepted Answer

We send you a photo confirmation of the locked gate and leave a door/gate tag to mark the visit. If you ever need a more detailed log, we keep digital records for every job.

Question 12

Do you offer deodorizing or sanitizing?

Accepted Answer

Yes! We offer eco-friendly yard deodorizing to reduce smells and help keep your space fresh. This is a great add-on for warm months or multi-dog households.

Question 13

Can I set up recurring visits?

Accepted Answer

Yes! We offer weekly, bi-weekly, and monthly options for both yard and litter box cleanups. Most customers prefer weekly visits for ease and freshness.

Question 14

Where do you offer services?

Accepted Answer

We’re based in Oxford, Ohio and proudly serve Butler County. We're also open to locations within an hour from Butler county. Not sure if we come to your town? Just ask!

Question 15

Do you work in bad weather?

Accepted Answer

We operate in most weather conditions. If there’s extreme weather (like heavy snow, ice, or storms), we’ll contact you to reschedule your visit for safety reasons.

Question 16

What if I need to skip or cancel a week?

Accepted Answer

No problem. Just give us a heads-up. If service is skipped and there’s extra buildup next time, there may be a small catch-up fee.

Question 17

Can you clean up other pet messes (vomit, pee, etc.) in the yard or other open areas?

Accepted Answer

Our regular service covers solid pet waste. If you need additional cleanup for other messes, let us know. We may be able to add that as a one-time deep-clean or refer you to a partner service.

Question 18

Do I need to provide bags or a trash bin?

Accepted Answer

Nope. We bring our own bags. If you’d like us to leave the waste in your bin, that’s totally fine. Otherwise, we’ll take it with us and dispose of it safely.

Question 19

Can I reschedule or pause my service?

Accepted Answer

Yes, just let us know at least 24 hours in advance if you need to pause, reschedule, or skip a visit. If you’re going on vacation or moving, we’ll work with you to update your plan.

Question 20

Do you service commercial properties?

Accepted Answer

Absolutely. We work with property managers, landlords, HOAs, parks, office buildings, and public spaces to keep shared areas clean and poop-free. Reach out for a custom quote based on your location and needs.

Question 21

Is this a franchise?

Accepted Answer

Nope. We're a locally owned and operated small business in Oxford, Ohio. That means personal service, flexible plans, and a real person behind every text and scoop.

Question 22

Do you offer gift cards or one-time “poop relief” gifts for friends/family?

Accepted Answer

We sure do! A one-time yard clean-up makes a great gift for new puppy parents, overwhelmed family/friends, or that neighbor who really needs it. Contact us to set one up.

Question 23

How will I know when you're coming?

Accepted Answer

We keep you in the loop every step of the way. You'll get a heads-up 24 hours before your visit, a reminder the morning of, and a notification when we're about 30 minutes away with a 1-hour arrival window.

Question 24

What if you can't access my yard or home?

Accepted Answer

First missed access: we'll reach out and reschedule at no charge. Subsequent missed visits: a $15 fee applies to cover our travel and time. The easiest fix is to make sure your gate code is current or leave your litter boxes outside on visit days.

Question 25

What areas do you serve?

Accepted Answer

We currently serve Butler County and parts of Greater Cincinnati and Hamilton County, Ohio, including Oxford, Hamilton, and surrounding areas. Not sure if we cover your location? Give us a call at 513-273-7824 or email info@petdoodyscoop.com, and we’ll be happy to let you know

Question 26

How is pricing calculated?

Accepted Answer

Pricing is based on your selections, from yard size, number of dogs or cats, size of litterbox, frequency of visits, and any add-ons you choose. You can get an instant quote with no commitment using our online calculator. Subscription customers get 50% off their first month.

Question 27

What litter brands do you buy if I ask you to help with that?

Accepted Answer

We work with whatever brand your cat prefers. When you select litter procurement, we'll reach out before your first visit to confirm your brand and quantity. The litter is billed at cost — our procurement fee just covers the shopping and delivery.

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